Returns & Refunds
Not quite right? No problem. Enjoy peace of mind on orders with our 21-day change of mind policy.
21 Day Change of Mind Returns Policy
It’s ok to change your mind. We get it - things don’t always go according to plan, which is why we have a 21 day ‘Change of Mind Policy'. You can return the item, in original condition to us for a store credit, less any shipping fees and subject to approval. Returns are not currently accepted on made-to-order items.
Made-to-order items are custom products and, as such, are not eligible for amendments, exchanges, or cancellations. All sales are final, and returns will not be accepted for any reason, including change of mind.
For the full policy, please click here.
How it works
Fill in our returns form within 21 days.
Our delivery team pick up the item from your home.
We'll check the condition and process your store credit.
Frequently asked questions
Can I get a refund on my furniture?
We get it - things don’t always go according to plan, which is why we have a 21 day ‘Change of Mind Policy’.
You can return the item, in original condition to us for a store credit, less any shipping fees and handling fees if the items are assembled and subject to approval.
For the full policy, please click here
How do I create a return for my furniture?
The easiest way to create a return for your furniture is to contact our customer support team. Our customer support team are available online via email and via phone. Visit our Contact Page for further details.
Do I require the original packaging?
No. You do not require the packaging for a change of mind return. If the items are assembled there will be a handling fee.
When will I receive my store credit for my furniture?
The timing of your store credit depends on your location. Our friendly customer support team can advise you on these estimated time frames when you get in touch to request your return. Our customer support team are available by calling 1300 738 088, Monday to Friday from 9am-6pm.
Have more questions?
Head to our Help Centre for product, warranty, return or order cancellation queries.