21 Day Change of Mind Returns Policy
It’s ok to change your mind. We get it - things don’t always go according to plan, which is why we have a 21 day ‘Change of Mind Policy’.
You can return the item unassembled (it cannot have been assembled), in original condition and original packaging to us for a full refund, less any shipping fees and subject to approval.
Once assembled, items cannot be returned (sofa legs are exempt). This also applies to orders that include assembly at the time of delivery.
For the full policy, please click here.
How it works
Fill in our returns form within 21 days.
Repack your item in its original packaging.
Our delivery team pick up the item from your home.
We'll check the condition and process your refund.
Frequently asked questions
Can I get a refund on my furniture?
How do I create a refund for my furniture?
Do I require the original packaging?
When will I receive my refund for my furniture?
Have more questions?
Head to our Help Centre for product, warranty, return or order cancellation queries.