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Returns & Refunds

Not quite right? No problem. Enjoy peace of mind on orders with our 21-day change of mind policy.

21 Day Change of Mind Returns Policy

It’s ok to change your mind. We get it - things don’t always go according to plan, which is why we have a 21 day ‘Change of Mind Policy’. 

You can return the item unassembled (it cannot have been assembled), in original condition and original packaging to us for a full refund, less any shipping fees and subject to approval.
Once assembled, items cannot be returned (sofa legs are exempt). This also applies to orders that include assembly at the time of delivery.

For the full policy, please click here.

How it works

Fill in our returns form within 21 days.

Repack your item in its original packaging.

Our delivery team pick up the item from your home.

We'll check the condition and process your refund.

Why Lounge Lovers?

Design-led furniture that's stylish, comfortable and functional. With on-trend collections, expert advice and a range of customisation options, we help you create your dream space, no matter your taste or budget.

Frequently asked questions

Can I get a refund on my furniture?

We get it - things don’t always go according to plan, which is why we have a 21 day ‘Change of Mind Policy’. You can return the item unassembled (it cannot have been assembled), in original condition and original packaging to us for a full refund, less any shipping fees and subject to approval. Once assembled, items cannot be returned (sofa legs are exempt). This also applies to orders that include assembly at the time of delivery. For the full policy, please click here

How do I create a refund for my furniture?

The easiest way to create a refund for your furniture is to contact our customer support team. Our customer support team are available in person at our showrooms, online via chat and via the phone. Visit our Contact Page for further details.
Yes. To receive a full refund the original packaging that your product/s arrived in will be required. With every purchase we recommend our customers hold onto their packaging for the 21 day Change of Mind period. If you don't have the original packaging we will deduct a repackaging fee to cover this cost.
"The timing of your refund depends on the method of payment used. Our friendly customer support team can advise you on these estimated time frames when you get in touch to request your refund. Our customer support team are available by calling 1300 738 088, Monday to Friday from 10am-6pm.

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Have more questions?

Head to our Help Centre for product, warranty, return or order cancellation queries.

Visit Help Centre