Delivery & Returns
If you live in Sydney or Melbourne all in stock items will be delivered to your door within 2-3 working days. For custom orders, delivery will be within 12 weeks. We will always contact our custom orders as soon as your new sofa, sofa bed or lounge furniture is delivered to our Sydney warehouse to determine the most suitable delivery timeframe for you.
At Lounge Lovers, we use our in-house delivery team for all deliveries within 55km of the Sydney and Melbourne CBD’s. For all deliveries outside of this zone, we utilise the help of our partner couriers to get your order safely to your door. Please note that interstate deliveries are delivered door to door only, not into your property.
For our Lounge Lovers deliveries, we will always call, text or email you by 6pm the day prior to your arranged delivery date to confirm your allocated 3-hour delivery timeslot. For our partner courier deliveries, information about your dispatch will be emailed to you when your item leaves our warehouse, including your tracking number. Our courier company will then also contact you by phone prior to delivery.
All orders require a signature on delivery, unless we are instructed otherwise (ie to leave your order at your door) prior to delivery. We will always try to deliver at a time to best suit our customers. We know you are busy during the week, so we are happy to deliver on Saturdays as well as during the week. Once your order is confirmed, we’ll give you a call to arrange the best time for your delivery.
For deliveries outside of Sydney and Melbourne, we will only be able to deliver during working hours, Monday-Friday.
Please note that collections from our Sydney Warehouse, located at Warehouse 8, 1-13 Marigold Street, Revesby, NSW 2212, are possible by prior arrangement only and that a 24h notice minimum is required.