COVID-19 – Precautions and Changes to Business As Usual
At Lounge Lovers we take our responsibility to the community, our customers and our staff very seriously. We have introduced a number of measures to ensure we minimise the risk of our activities contributing to the spread of COVID-19.
When we contact you to arrange your delivery we will also ask you 3 questions:
- Are you in self-isolation?
- Have you been overseas in the past 14 days?
- Do you have any cold like symptoms?
If you answer yes to any of these, we will need to carry out a contact-less delivery.
If you would prefer a contactless delivery, regardless of your answers above, please let us know and we will facilitate this.
For all contact-less deliveries our team will call you when they are close by and arrange with you where you would like your items to be delivered. Once the have dropped your items off they will call you to let you know that your items are there.
All items are disinfected at the warehouse prior to loading. Our trucks are disinfected at least twice a day.
All drivers will be wearing face masks and will disinfect their hands before and after every delivery.
In Sydney and Melbourne metro areas, we can do next business day delivery, provided you complete your order prior to 5pm. If you order on a Saturday or Sunday the earliest we can delivery is the following Tuesday.
In cases where your item is not in stock in your closest warehouse, your product may take up to an extra 10 days to arrive with you as it needs to be transferred from our second warehouse.
Dispatch vs Delivery
On the product page for each item you will see when the item will be dispatched, eg: Dispatched in 1-2 days. Dispatch is the date that the item(s) will leave our warehouse. All in-stock items will be dispatched from our warehouse within 1-2 working days. For custom orders and products ‘on order’ please allow up to 16 weeks for your item to be dispatched from our warehouse.
We have 2 warehouses located in Sydney and Melbourne and depending on where you are located, the delivery time frame may vary. We’ve outlined the estimated delivery times below.
Sydney and Melbourne Metro - Lounge Lovers Delivery Team
At Lounge Lovers, we use our in-house delivery team for all deliveries to the wider Sydney metro and Melbourne metro areas.
For our Lounge Lovers deliveries, we will always call, text or email you by 6pm the day prior to your arranged delivery date to confirm your allocated 3-hour delivery timeslot. All orders require a signature on delivery, unless we are instructed otherwise (i.e. to leave your order at your door) prior to delivery. We will always try to deliver at a time to best suit our customers. We know you are busy during the week, so we are happy to deliver on Saturdays as well as during the week, Monday-Friday. Once your order is confirmed, we’ll contact you to arrange the best time for your delivery.
Out of Metro Deliveries and all other states
For all deliveries outside the Sydney/Melbourne metro zone we utilise the help of our partner couriers to delivery your products safely to your door. Please note that interstate deliveries are delivered door to door only, not into your property. For our partner courier deliveries, information about your dispatch will be emailed to you when your item leaves our warehouse, including your tracking number. Our courier company will then also contact you by text or email prior to delivery to advise you of your delivery date. All orders require a signature on delivery, unless we are instructed otherwise (i.e. to leave your order at your door) prior to delivery.
Sydney and Melbourne Metro
If you live in Sydney metro or Melbourne metro all in-stock items will be delivered to you on day of dispatch. In cases where your item is not in stock in your closest warehouse, your product may take up to an extra 10 days to arrive with you as it needs to be transferred from our second warehouse.
Out of Metro Deliveries and all other states
Delivery timeframes will vary based on where you are located. Below is an approximate delivery time for each state
- Rest of NSW: 1-10 days
- Rest of VIC: 1-10 days
- QLD: 4-14 days
- NT: 7-21 days
- SA: 4-14 days
- TAS: 4-14 days
- WA: 7-21 days
- ACT: 1-10 days
Warehouse Pick Ups
Please note that collections from our Sydney Warehouse (Warehouse 8, 1-13 Marigold Street, Revesby, NSW 2212) and our Melbourne Warehouse (4 Water Road, Preston, VIC 3072) are possible by prior arrangement only and that a minimum 24h notice is required. Find out more about contact info and opening hours here.